Edith & Ella offers a 14-day return policy from the day you receive your goods. This also applies to sale items from the webshop.
Christmas gifts bought in December can be returned until 5th of January.
Should you wish to exchange your purchase for a different size or colour – no problem!
Simply return the goods in same condition as when received, in original packaging and with all original hangtags and labels. Please pack the goods and enclose your invoice and exchange form that came with your order. Send the package to:
Edith & Ella ■ Amagertorv 1, 1. floor ■ 1160 Copenhagen K. ■ Att.: EXCHANGE
To ensure that we have the wished size and colour in stock, we recommend you to call or email customer service to have the product reserved for you.
· The item(s) for exchange must be returned within 14 days.
· The item(s) must be returned without having been damaged, soiled, washed, altered or worn.
· The item(s) must have all original tags and labels still intact.
· Footwear must include the original shoebox – in its original condition and without postal labels.
You are responsible for the goods until they reach our warehouse. For your own protection, we recommend that you return the parcel using a delivery service that tracks the parcel. We also recommend that you obtain a receipt. The cost of returning your item(s) is your responsibility.
In case you should wish to return your goods, please visit:
After following the easy steps on the page, customer service will send you a simple return instruction together with a RMA-number that has to be written visibly on the returned parcel.
Parcels returned without visible RMA-number will be rejected.
Refunds & Processing
Your refund will be processed via the original form of payment within 10 business days of our warehouse receiving the returned goods. You will be notified via email (using the address listed on your account) when this transaction has taken place. Your bank/financial institution may require additional days to process this transaction and credit your account once they have received the information from us.